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Good day We stayed at the property on Saturday. The room was excellent, but the service and the standard of food were shocking. I booked through booking.com. I have booked multiple times through booking.com for many establishments, and the process has always been to pay on arrival. Your receptionist took it upon herself to request payment before our arrival, causing my payment to decline and incurring unnecessary charges on my side and further embarrassing me in front of my partner. I have experienced fraud on my account/card multiple times. Hence, I have to authorize payment. No communication or mention was made that I would need to make prior payment. I would have been happy to make payment prior if it had been communicated. Your staff are friendly but untrained and have little to no knowledge of what you offer or your services. We decided to have drinks at the bar before dinner. Your drinks menu is limited, and you do not offer cocktails. I received little to no assistance on what could be made for me. And I was told to get up and go to the bar because both gentlemen working in the bar area had no clue about what you had in stock ,which was even more shocking because your alcohol options to make up a cocktail are so limited. I then explained to the barman what combination he could do for a cocktail. Dinner was appalling. We requested a wine menu which took forever to arrive as you only have one wine menu for all guests. The bread box/basket was bizarre. Clearly bought in commercial sour dough bread, bland meatballs , shortbread biscuits, and lurpak butter still in its original packaging. Starters: Duck carpaccio with a homemade store bought Sriracha, blueberries, and kewpie mayo, completely different from what was indicated on the menu. My mind is completely blown at this combination and the sheer lack of skill or knowledge used to execute this poor menu. This was served on lettuce, which also blew me away.

We arrived just as check-in had opened, so there were a few people ahead of us. We were welcomed and offered a glass of sparkling wine while we waited. Once checked-in, we were assisted with our luggage to our room via golf cart. The room smelled fresh and was clean, with super soft towels which were crisp white! The room had everything that we needed, even the things we didn't know we needed. We received the most romantic turn down service at sundown, which included rose petals and chocolates- the house keeping service was always on time and kept our room looking clean. We did not utilise the spa facilities. However, breakfast was good. There was a great variety from cold to warm foods, sweet to savoury and it included a glass of sparkling wine which made for a refreshing mimosa. We took a walk on one of the hiking trails, with a mountaintop view, a map was provided to ensure we wouldn't get lost. The hotel grounds, including both cold and warm pools were emacculately kept. Overall wonderful stay. We look forward to returning in the near future.

Perfect 👌

Staff very friendly and so helpful. Facilities were exceptional. Breakfast was delicious. Should have had the dinner.

The room set up

The place was clean and very well maintained

Tranquility

As always thanks Werner for your amazing hospitality. See you again soon.

The location was fine. But I would suggest that they install wifi that is very good even in the rooms. Moreover, It would be more nicer if they cam serve breakfast at the lodge.

Caroline & Mark along with Giles are SUPBERB hosts. This property is all about the dogs and ours had the best time ever. Peaceful, spotless, walking trails, doggy pools. A very special place.