Please contact Vacancéole after booking to get all the necessary information regarding your stay (reception opening hours, access to the property, contact details, additional services available, things to do in the area and other practical information).

For any request related to an accommodation with disability access, please contact the property directly.

Reception opening hours:

- Monday : 08:00 to 11:00

- Tuesday : closed

- Wednesday : 08:00 to 11:00

- Thursdays : 08:00 to 11:00 and 16:00 to 19:00

- Friday : 08:00 to 11:00 and 16:00 to 19:00

- Saturday : 08:00 to 12:00 and 15:00 to 20:00

- Sunday : 08:00 to 11:00 and 16:00 to 19:00

Please note that these times may be modified.

If you plan to arrive outside these times, please contact the property by telephone at least 24 hours before check-in. Contact details can be found on the booking confirmation.

Payment is only possible by Visa, MasterCard or American Express.

Cheques Vacances holiday vouchers are not an accepted method of payment.

Guests can benefit from preferential rates for ski passes and ski equipment. For more information, please contact the property directly.

-For stays from 1 to 6 nights, bed linen, towels and TV are provided.

Bed linen and towels change is possible upon request and for an extra charge. End-of-stay cleaning is included in the rate, except for the kitchen area and dishes which must be cleaned by the guests. For stays of 7 nights or more, bed linen, towels and end-of-stay cleaning are not included in the rate but are available for an extra charge.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

請提前告知Vacancéole - Au Coeur des Ours您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。

入住時須支付 € 300 損壞押金。 您將透過信用卡支付費用。 您辦理退房時將獲得退費。 住宿檢查確認後會透過信用卡將押金全額退還。