1-18 Grainger Apartments Westgate Road, Newcastle upon Tyne, NE4 9BJ, United Kingdom
#94 of 151 Holiday rentals in Newcastle upon Tyne
Guests' ChoiceBased on 990 apartment reviews
7.1Cleanliness
7.7
Comfort
7.7
Location
7.4
Facilities
7.3
Staff
8.0
Value for money
7.6
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 June 2024
Seamus
United KingdomRoom smelt of smoke, deadbolt on the door didnt lock and holes in the walls in some parts of the room
Easy check in, location was easy to find
Stayed in June 2024
Reviewed: 5 June 2024
Richy007
GhanaDue to the weather conditions, I was expecting a coolant like a fan
The environment is very clean
Stayed in June 2024
Reviewed: 1 June 2024
John
United KingdomThe room was lit purely by a series of bright spotlights. Would benefit greatly from a reading light of some description Bathroom is a wet room but no squeegee to push Water from shower into drain meant the bathroom floor was wet all day after 2 x showers in morning These are minor details and easily fixed by the property. Given the price etc these issues are minor but providing them would have led to a higher rating
Good location. Close to st James park and city centre. Very large room. Good size toilet and powerful shower. Kitchen area discreetly fitted pit with sink, fridge and microwave. Lots of restaurants within walking distance
Stayed in June 2024
Reviewed: 1 June 2024
Siân
United KingdomSome of the furnishes worn out and lift out of order
Easy Access
Stayed in June 2024
Reviewed: 1 June 2024
Amanda
United KingdomOnly one glass in room, no spoons.
Close to bus stop to get into town easily. Helpful staff at reception
Stayed in June 2024
Reviewed: 1 June 2024
Sarah
United KingdomThe location ,
That the room was made into 2 rooms to fit us all in
Stayed in June 2024
Reviewed: 10 May 2024
Rita
United KingdomWhen I was checking out the receptionist was on phone outside and wasted my time in collecting the key, also he gave me an old £ 10 currency when I asked him to change it he gave me an attitude.
The welcome reception and the meal
Stayed in May 2024
Reviewed: 2 May 2024
Emmmet
IrelandNice host ,accommodated us on short notice .
Stayed in April 2024
Reviewed: 24 April 2024
Darren
United KingdomSmelt of green in the room. A little further out of the centre than I expected.
Comfortable enough. Nice bathroom.
Stayed in March 2024
Reviewed: 22 April 2024
Duha
United KingdomThe last day the boiler had been switched off so the shower water was cold but member off staff were helpful and fast at responding and sorted it
Easy to pick keys up , staff were very helpful and kind to help with bags and prompt
Stayed in April 2024
Reviewed: 15 April 2024
Fiona
United KingdomSlightly tired decor. No bedside light
Cheap, comfortable and clean
Stayed in April 2024
Reviewed: 13 March 2024
Andy
United KingdomLots of road noise
Location is convenient for quick access to the city centre.
Stayed in March 2024
Reviewed: 12 March 2024
Richard
United KingdomThe apartment was rather too warm for my liking and the area surrounding it was on the 'rundown' side. Other than that, there wasn't anything I remember to complain about.
The proprietor was helpful and efficient and was happy to accept payment either by cash or card. The apartment was spacious. there was a coffee machine and facilities for making other drinks. A mini-fridge was provided. There was plenty of hot water. Towels were provided and there were regular buses into the city centre. There were plenty of fast food outlets just outside the apartments.
Stayed in March 2024
Reviewed: 27 February 2024
Andy
United KingdomOnly one key provided. £10 deposit required for key which we weren't aware of prior to arriving.
Met the host, got key and allowed to check in slightly earlier than antcipated which was very helpful.
Stayed in February 2024
Reviewed: 22 February 2024
Danny
United KingdomGood size. Clean. Handy spot
Stayed in February 2024
Reviewed: 7 February 2024
Nichola
United KingdomEverything was damaged or broken sofa base was snapped in 2. Holes in carpet. Hole in walls in bathroom. Desk had chunks out. Bits of wall paper falling off. Needs lots of tlc
The location is great for what we needed. Rooms are large and spacious. Good little kitchen space
Stayed in February 2024
Reviewed: 7 February 2024
Steven
United KingdomApartment was well worn ,holes in shower wall, couple of other things that let it down just needed bit of update and refresh
Staff pleasant, location ok , apartment good size
Stayed in January 2024
Reviewed: 4 February 2024
Paul
United KingdomBathroom flooded during shower due to slow drain
Great Value for money and attentive staff
Stayed in February 2024
Reviewed: 30 January 2024
Spencer
United KingdomThe was a broken sofa in our room but that was about it really
Looked really nice and I liked the decor
Stayed in January 2024
Reviewed: 11 January 2024
Ruhena
United KingdomThe only downer was being able to hear the neighbours-made too much noise from 4-7am. Not really the hotels fault. Maybe better soundproofing??
The location was good next to food places and public transport to town.
Stayed in January 2024
Reviewed: 24 December 2023
Michelle
United KingdomA little bit of TLC needed and Lift not working as on 2nd floor
Stayed in December 2023
Reviewed: 5 October 2023
Samantha
United KingdomOnly issue we had was loud people in the corridor during the early hours of the morning however it is a place that accepts group bookings and it was no fault of the place
Very clean and spacious . Our room wasn’t reFy on arrival however we were given another room straight away with no issue. Staff on the desk was very friendly and helpful
Stayed in October 2023
Reviewed: 1 October 2023
Daniel
United KingdomVery quick On asking for card details then I had to go and pay Apple Pay at other location . They also take £10 deposit for key which I don’t seem to have had back as far as I know
Stayed in September 2023
Reviewed: 25 September 2023
Sayers
United KingdomThe showers did not have hot water.
The apartment was spacious and a good location from town for a night out.
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content