Vancouver, Canada
Positive section of review
There were clear instructions on how to check in. The property owner are responsive to all the questions we asked via the booking.com chat with the property. All that we need for our stay are available is in this property. Parking is also good.
Banff, Canada
Positive section of review
The staff is very friendly, and they fixed all of our problems. The room was nice, even if a little bit smaller than expected from the pictures. The kitchen had all the supplies. It was a good situation, cheaper than the rest of Banff.
Negative section of review
The place was not the cleanest, to be honest. The shuttle service is nice, but it's only a few times a day (the first one at 8.40, the following one at midday... I suggest putting at least one earlier and one in mid morning). The biggest problem was the non-existent WiFi. There's not a good phone coverage in the area, and the WiFi was fundamental to organise things, but it was not working at all.
Jasper, Canada
Positive section of review
They have very nice staff. Though I forgot to check out, when I wrote to them via the chat with property, they could settlel everything for me and return my damage deposit.
Negative section of review
The TV in the main room is too far from the bed and the power plugs are all very loose.
Kamloops, Canada
Positive section of review
The staff is very helpful in giving advice to restaurants and place of interest where we can visit. Parking is easy as well since we were on a drive trip.
Montréal, Canada
Positive section of review
The room is very well decorated and net and clean everything ,i like this hotel so much,and specially the breakfast and coffee lounge so good😍😍😍
Negative section of review
Mind blowing and well decorated room,
Vancouver, Canada
Positive section of review
The house is historic and pretty from the outside, and it is very well located right in downtown Vancouver
Negative section of review
Honestly nothing bad per se but it’s definitely not value for money. It is very expensive (I paid CAD410 / €360 for one night) and neither the room nor the experience is worth it. The room is very basic and quaint, the lock on my door didn’t function properly/easily, the wifi was too wonky to watch a video on my side of the house, and there is no service apart from breakfast. For this price I’d rather pay for a proper hotel.
Vancouver, Canada
Positive section of review
Very good location and can reach out to many eateries around the hotel. Walking distance to downtown.
Negative section of review
The bed is a little small compared to other hotels that we stayed.
Cornwall, Canada
Positive section of review
We stayed here 4yrs ago and really liked it then and now!
Negative section of review
Nothing Everything met and exceeded my expectations!
Calgary, Canada
Positive section of review
Good location and comfortable.
Negative section of review
Room service was bad. Neither wine we ordered from their menu was available and the substitutes were delivered in a brown paper bag with no glasses! Not impressed for such an expensive hotel.
Jasper, Canada
Positive section of review
Setting
Negative section of review
Checking was painfully slow. We booked a room with "partial lake view" and we were given a room with a view of rubbish bins. We're told there was nothing else available. Only when we absolutely refused to accept the room was something else found. This was upsetting and stressful for my husband's 75th birthday celebration